2. Question 2 Is it important or not important to learn how information is processed during communication? 1 / 1 point It is important because the knowledge will help us understand the…
7. Question 7 In a meeting, your colleague has a different point of view to you. Do you: Select only one response. 1 / 1 point Find out why the person believes…
10. Question 10 You are triggered in a meeting and start to feel frustrated. Do you: Select all that apply. 1 / 1 point Check in with yourself, see what’s coming up…
9. Question 9 You are with a client and you find out what is important to them. Then you make them an offer based on what they’ve told you. They…
8. Question 8 A colleague gets promoted over you and you don’t think they should have been promoted. Every time something goes well, they claim responsibility. Do you: Select all…
6. Question 6 You lose a major client. When explaining what has happened to your leadership team you: Select all that apply. 1 / 1 point Analyse what happened, take responsibility, seek…
5. Question 5 You have a difficult colleague who is attacking you and others in your meeting. Should you: 1 / 1 point Reason with the person explaining that their behaviour is…
3. Question 3 Why is Petty and Cacioppo’s model of persuasion so influential? Select all that apply. 1 / 1 point It argues that the audience is actively judging your presentation. …
2. Question 2 What behavioural cues would signal that the audience has been persuaded by your message? Select all that apply. 1 / 1 point They would display enthusiasm in their gestures…
1. Question 1 What characterises an audience that has been mentally persuaded by your message? Select all that apply. 1 / 1 point They generate more positive thoughts than negative thoughts …
