Online Course Support | Storytelling and influencing: Communicate with impact

You are with a client and you find out what is important to them. Then you make them an offer based on what they’ve told you. They don’t look convinced. Do you: Select all that apply.


Correct! If you have found out what their values are and made an offer, which they haven’t accepted, let them go. A no is better than a maybe. It allows you to seek clients who are a better fit for you.


Correct! In the first instance, go back and find out more. In what way does the offer not suit them? Get even more curious.


Correct! People often resist making a decision out of fear. If you have evaluated their needs and values and your product or service is what they need, let them know.

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