Online Course Support | Storytelling and influencing: Communicate with impact

You have a difficult colleague who is attacking you and others in your meeting. Should you:


Correct! If someone is in distress, you are no longer dealing with a rational thinking, feeling human being. They need time out or to reschedule. Unless you can meet their psychological needs in that moment i.e. praise them for their work, commitment or who they are as a person…

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