Refer to the Jabri (2017). The Daffodil Inn case – a change situation confronting the Daffodil hotel chain. What are the key ‘below the waterline’ forces for change at Daffodil Inn? Select only one (1) response.

Correct! While Jade does not believe that change is so urgent, she does believe that introducing self-managing teams pilot to help improve service quality and vacancy rates is desirable. Deborah and Jim believe that change of some kind is urgent. Note, however, that Deborah and Jade disagree over the degree to which capital expenditure on new facilities is urgently needed or possible.