Refer to the Jabri (2017). The Daffodil Inn case – a change situation confronting the Daffodil hotel chain. What has already been done well to unfreeze the situation (in Step 1: ‘Unfreezing’)? Select only one (1) response.

Correct! Deborah went to a manager who should be sympathetic to her view, allowed him to test out her ideas, and gained enough sympathy for Jim to overcome his reticence and be willing to test out her idea of the self-managing team. The only weakness is her failure to explore what Jim really thought of her self-managing team idea.