Leading transformations: Manage change | Online Course Support

Refer to the Jabri (2017). The Daffodil Inn case – a change situation confronting the Daffodil hotel chain. What are the forces against change at Daffodil Inn? Select all that apply.


Yes! This is an accurate description of the culture or at least the perceptions we have been given of it.


Correct! This is a significant barrier to change if we assume that Jade is correct, and that knowledge of this real constraint underlies her resistance to considering problems as urgent to resolve.


Correct. Senior housekeepers are not listening to junior ones, and neither Jade nor Deborah reveal sensitivity to the perspectives of each other in their arguments or actions. Note, however, that Deborah shifts her perspective of Jade’s rigidity over time, indicating the ‘fuzzy’ nature of data on such matters.

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