Refer to the Jabri (2017). The Daffodil Inn case – a change situation confronting the Daffodil hotel chain. Which of the following are agreed ‘above the waterline’ structure and systems elements in the ‘To Be’ state at Daffodil? Select all that apply.

Correct! Deborah is concerned about these issues and Jade understands where she is ‘coming from’. Note, however, that the GM does not appear to be concerned, or interested in the refurbishment given the lack of capital available.

Correct! Both Deborah and the Jade agree that this is desirable. Note, however, while Deborah is concerned and Jim is shocked by the turnover figures, Jade does not believe turnover, higher vacancy rates and competitiveness are ‘urgent’ problems.