Online Course Support | Social Impact Strategy: Tools for Entrepreneurs and Innovators

Which multidimensional method of performance measurement uses both backward- and forward-looking metrics that each organization customizes?


Yes. Scorecards show:

  • Where a venture has been, featuring financial metrics
  • Where it’s heading, featuring the perspectives of external stakeholders,
  • how well the organization does in terms of internal processes and service quality, and
  • Tracks learning, growth, and retention among internal organizational participants

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