Advanced Competitive Strategy | Online Course Support

Which of the following statements about switching costs are true?

 
 
 
 
 

This is correct! As seen in the videos many industries are being faced with higher churn rates. This means that more customers are willing to switch suppliers and compare suppliers more thoroughly than before.

 
 
 

This is true! As we have seen in the lecture there are many business fields in which new customers are only profitable after a few years.

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