The developer of a patient records software management system has a very stable outlook. They have many large hospital health care systems as satisfied clients. As they experience very few system bugs, they no longer make staff investments in technical development. If leadership wanted to assess the company’s level of agility, which question could they best ask themselves?
By asking this question, the company can determine if they are wisely making staff investments in other areas where it could be needed, such as customer service and marketing. If technical development is an area where they have become complacent though, the company may be experiencing a period of inertia and could be unable to respond to market changes.
