Teamwork Skill Communicating Effectively in Group Answer
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Teamwork Skill Communicating Effectively in Group
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Week 1 Quiz
1.
Question 1
What is a theory of communication?
1 point
- A way to predict and control social behavior when people communicate with each other
- A way to exercise human agency in communication situations
- A way to understand or explain what communication is and what people are doing when they communicate
- A way to define how people should interact with each other in various social contexts
2.
Question 2
You are the head of the board of directors for a local nonprofit organization. Next week you are having an important meeting to decide whether or not to continue your partnership with another organization. Members of the board have very different opinions about this issue, but it is essential that the board is unified in its decision and the direction it provides for your nonprofit organization. Therefore, the board wants consensus on this decision, not just a majority vote. Your job as head is to facilitate a meeting that helps the board achieve consensus in their deliberations about this issue.
According to our lesson on Interaction Design, which design issue is most directly addressed with the plan to achieve a consensus decision?
1 point
- Preferred modes of talk
- Scale
- Nature of communication
- Diversity among competing interests
3.
Question 3
Which concept involves creating our world through communications?
1 point
- Social construction
- Agency
- Contextualization
- Institutionalization
4.
Question 4
The idea that there are many social worlds is referred to as ______________.
1 point
- Pluralism
- Agency
- Objectivism
- Normative
5.
Question 5
Your company is having a big meeting next week where different project teams will present their ideas for the next innovative product the company should develop. The meeting is organized so that project teams will make persuasive appeals to the company executives, who will then ask difficult and adversarial questions about the presentations. Project teams are expected to engage the executives in intense deliberation and defend their ideas. The executive will decide on the best idea and provide additional funding to support the winning project.
According to our lesson on Interaction Design, which design issue is most clearly evident in the way this meeting is organized?
1 point
- Scale
- Preferred mode of talk
- Diversity among competing interests
- Nature of communication
6.
Question 6
Which model or theory of communication sees communication as a linear process of sending and receiving messages from one person to another?
1 point
- Transmission model of communication
- Rhetorical model of communication
- Institutional model of communication
- Social construction model of communication
7.
Question 7
Our criminal justice system consists of various professionals, such as police, lawyers, and judges. The overall goals of the system are to ensure public safety and administer justice. The police, lawyers, and judges all interact to accomplish these goals. The criminal justice system is supported through local and state taxes, as well as federal funding. It is very clear who is (and is not) a part of the criminal justice system—there are very specific professional requirements to police, lawyers, and judges.
According to our lesson on Systems and Institutions, who or what are the inputs in this system?
1 point
- Police, lawyers, and judges
- Taxes and federal funding
- Public safety
- Professional requirements
8.
Question 8
The Boulder City Council is planning a public meeting to discuss how to manage and develop a new parcel of open space land that the City of Boulder recently acquired. This is an important public issue and many people have strong opinions about what to do–or not do–with the land. The City Council wants citizen input, but there are so many people interested in this issue that it will be impossible to involve everyone at a public meeting. So the City Council creates a “citizen’s input panel” made up of ten Boulder residents who will gather input from the entire community and represent these interests to the City Council in a report to be presented at the upcoming public meeting.
According to our lesson on Interaction Design, which design issue is the City Council most directly addressing with the citizens input panel?
1 point
- Preferred modes of talk
- Nature of communication
- Diversity
- Scale
9.
Question 9
Our healthcare system consists of various healthcare professionals, such as doctors and nurses. The overall goal of the system is to ensure personal well-being and recovery from illness. Our healthcare system is supported through individual and employer contributions, as well as state and federal government funding. The system involves numerous interactions between doctors, patients, administrators, regulators, and insurance companies. There are relatively clear lines that distinguish what is in or outside of our healthcare system, such as laws that dictate what kinds of medicines and procedures are legal, and who is allowed to practice medicine.
According to our lesson on Systems and Institutions, who or what are the agents in this system?
1 point
- Doctors and nurses
- Laws that indicate who is allowed to practice medicine
- Interactions among administrators and insurance companies
- State and federal funding
10.
Question 10
According to our lesson on the Hidden Forces of Systems and Institutions, which of the following statements best describes the relationship between systems and institutions?
1 point
- Institutions are particular kinds of systems
- Systems are particular kinds of institutions
- Most systems become institutions
- Systems and institutions are equivalent
11.
Question 11
You are the president of your local homeowners association, which consists of all volunteer members who are residents in your neighborhood. At a recent meeting you delegated a substantial amount of work to some of the other members. “I know these are difficult tasks, but you’re part of this team and you need to get this work done”, you told them. But at your next monthly meeting you were surprised that those association members weren’t there…they simply decided to quit because they had better things to do with their time.
Which aspect of civic groups is most evident in this example?
1 point
- Stakeholder representation
- Voluntary involvement
- Public deliberation
- Clear lines of authority
12.
Question 12
Which term best describes the circumstances that form the setting for group communication?
1 point
- Context
- Institution
- Deliberation
- System
13.
Question 13
According to our lesson on Theories of Communication, which of the following best represents the relationship level of communication?
1 point
- A group member who often makes sarcastic comments, even though he is usually correct in his assessment of the ideas your group is discussing
- A group member who gives a project update that includes all the necessary technical and financial information about the status of the project
- A group member who often includes too much information in her weekly email updates, which most group members would prefer to be more concise and efficient
- A group member who does not explain the acronyms he uses when updating the group on his work, leaving other groups members confused and frustrated
14.
Question 14
According to our lesson on Theories of Communication, a good analogy is to understand theories as _______________.
1 point
- An operating system
- A smartphone app
- An algorithm
- A computer code
15.
Question 15
According to our lesson on the Hidden Force of Context, which of the following best represents a civic context of group communication?
1 point
- The executive team for a multinational corporation
- A community taskforce to address poverty and homelessness
- A government panel on economic policies
- The marketing department for a new tech startup
Week 2 Quiz
1.
Question 1
According to our lesson on Group Development, what is one of the main problems with phase models of group development?
1 point
Phase models do not reflect how most groups actually work in the real world
Phase models focus on periods of disjointed activity that do not fulfill a clear function
Phase models portray groups as engaging in multiple activities simultaneously
Phase models emphasize non-linear interactions that involve repetition and redundancy
2.
Question 2
According to our lesson on Group Development, it is probably best to think of group development as:
1 point
Clear strategy and shared vision with autonomous operations
Periods of unified activity that fulfill some function
A linear series of phases or stages
A continuous model of interaction with multiple sequences
3.
Question 3
One of the things you’ve noticed about your current team is that everyone comes to meetings several minutes early to discuss various issues before the actual meeting begins. There’s no formal rule about this, but there’s a clear expectation that you participate in this pre-meeting routine.
According to our lesson on Group Development, which aspect of group development is best illustrated in this scenario?
1 point
Meeting agenda
Norms
Socialization
Roles
4.
Question 4
According to our lesson on Group Development, which term describes the process of becoming a part of a group?
1 point
Roles
Norms
Disintegration
Socialization
5.
Question 5
What is arguably the most important function of group work?
1 point
Managing relationships
Promoting stability
Decision making
Convening diverse stakeholders
6.
Question 6
You are part of a planning team for the food pantry in your community. Recently you had a meeting to discuss the amount of food and the number of volunteers needed for the next six months. Initially everyone assumed that your procurement department should secure 10 tons of produce and canned food, and your outreach department should recruit 100 volunteers for the next six months, since that’s how much food and volunteers you needed last year at this time. But then someone in your team spoke up and said,
According to our lesson on decision making, which communication practice for making better decisions does this scenario best illustrate?
1 point
Multiple alternatives
Dissent and debate
Assumption testing
Perceived fairness
Well-defined criteria
7.
Question 7
According to our lesson on Decision Making, one of the best things you can do to catalyze your creative thinking is:
1 point
Find the right box
Eliminate constraints
Free yourself from structures
Think outside the box
8.
Question 8
You are part of a team that has to make an important decision between several competing alternatives. Lots of information is presented in your meeting, but everyone seems to be giving disproportional weight to the quality of the initial presentation, simply because it was first.
According to our lesson on Decision Making, which decision-making trap are you and your team falling into?
1 point
Sunk costs
Estimating
Status quo
Confirming evidence
Anchoring
9.
Question 9
Javier is leading his team through a decision-making meeting where they have to evaluate the effectiveness of a current program and decide whether or not it should continue. Even though the program has been largely unsuccessful so far, the team decides to continue the program anyway because they have already invested so much time and money in it.
According to our lesson on Decision Making, which decision-making trap did Javier and his team fall into?
1 point
Status quo
Estimating
Anchoring
Sunk costs
Confirming evidence
10.
Question 10
You are the manager of a team of engineers at a manufacturing company. You are in the process of trying to develop a new system that will increase the efficiency of your manufacturing operations. You and your team agree that any new system must not increase the budget by more than 5% and must be implemented in 12 months or less. This provided an objective standard by which you could evaluate any new idea and thus helped you make a better decision as a team.
According to our lesson on Decision Making, which communication practice for making better decisions does this scenario best illustrate?
1 point
Assumption testing
Well-defined criteria
Dissent and debate
Multiple alternatives
Perceived fairness
11.
Question 11
A team of administrators at a major university just made a bad decision about which new building project to approve. The top two choices were a new lecture hall or a new technology support facility. The team decided in favor of the new lecture hall. Their reasoning was that enrollments at the university have steadily increased over the years and they anticipate running out of lecture hall space in the near future. Plus, the current tech support facility has been adequate to meet the university’s previous technology needs. What they failed to consider, however, was a huge increase in online education in the near future, which means less lecture hall space will be used to teach classes but more technology support will be necessary.
According to our lesson on Decision Making, which decision making trap did this team fall into?
1 point
Anchoring
Sunk costs
Framing
Confirming evidence
Estimating
12.
Question 12
You don’t realize it yet, but you and your team are on the verge of making a bad decision. You’re about to approve the development of a new product that will eventually bankrupt your company—it will cost way more to develop than originally expected and your customers won’t like it and won’t buy it. The problem is that you and your team never got constructive feedback from outside sources that would have warned you about these dangers—you only got feedback from people who gave you the positive feedback you wanted to hear.
According to our lesson on Decision Making, what decision making trap did you and your team fall into?
1 point
Anchoring
Status quo
Estimating
Confirming evidence
Sunk costs
13.
Question 13
According to our lesson on Decision Making, _________ enables creativity.
1 point
Freedom
Structure
Blank slates
Thinking outside the box
14.
Question 14
According to our lesson on Phase Models of Group Development, which phase best describes the period where members seek to establish their place on the team and engage in constructive conflict about how best to approach the task at hand or the problem they need to solve (and usually resulting in a decrease in their group’s effectiveness for a little while) ?
1 point
Norming
Performing
Forming
Storming
Peer-graded Assignment: Application Assignment: Movie Analysis
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Week 3 Quiz
1.
Question 1
According to our lesson on Communication and Gender, which of the following examples best represents a conversational ritual of rapport?
1 point
Defending your position when someone criticizes your idea
After someone shares a story you add comments to demonstrate that your experience of a similar situation was more significant
Criticizing someone else’s idea to make your position look better
Keeping quiet when a bad idea is being considered because you don’t want seem bossy or overly-critical
2.
Question 2
Your group is at a standstill trying to decide whether or not to accept the proposal for a new initiative in your organization. Everyone seems entrenched in their positions, and with nothing new to discuss the conversation is starting to get personal and negative.
According to our lessons on group conflict, which strategy for managing interpersonal conflict could best help resolve this situation?
1 point
Share commonly agreed upon goals
Inject humor into the decision process
Maintain a balanced power structure
Include more information and debate on the basis of facts
3.
Question 3
According to our lessons on group conflict, what would be one of the main reasons that the words we use in confrontations can get us into trouble?
1 point
Lack of advocacy
Negative emotions
Incompetent group members
Dishonorable intentions
4.
Question 4
According to our lessons on difference and diversity, which of the following items would be a strategic reason for the importance of difference?
1 point
Equality
Better problem solving
Changing demographics
Minority-majority
5.
Question 5
You have to give an important presentation at work. Your boss asked you to give a status update about your team’s project to the directors of your work division. In your presentation, you discuss the history of your project and your current plan to complete your project. You speak with conviction and confidence because you know there are some directors who are skeptical about your project. You conclude with details about the project’s budget and explain that it will save the company money.
According to what we learned about linguistic style, which part of this scenario would best represents the relationship level of communication?
1 point
Speak with conviction and confidence
Plan to complete the project
History of the project
Details about the project budget
6.
Question 6
Carmella was pretty upset by her team’s response to her proposal. She put a lot of work into this project and was surprised to see how confused and unsupportive everyone was toward her ideas. She wanted to lash out, telling people how incompetent they were if they couldn’t understand these ideas and the benefit of the proposal. But she held her tongue and waited a few days before responding to her team members. And in that time all the team members came around and saw the value of her ideas and eventually supported her proposal. Carmella was glad she kept her mouth shut and let everything work itself out instead of responding negatively in the moment, which definitely would have jeopardized the acceptance of her proposal.
According to our lessons on managing group conflict, which strategy worked to Carmella’s advantage in this situation?
1 point
Own your part
Advocacy
Say nothing
Ask questions
7.
Question 7
You and another member of your group communicate very differently. You come from two different cultures where you learned different signals to communicate what you mean and to interpret the meanings of others.
According to our lesson on Communication and Gender, which term best describes the communication differences between you and your other group member?
1 point
Neuroplasticity
Content level of communication
Diversity
Linguistic style
8.
Question 8
Michael’s group was on the verge of disintegrating into a negative spiral of interpersonal conflict. Group members were upset with each other and comments were starting to turn into personality attacks instead of focusing on the task at hand. Fortunately, Michael was able to make a witty comment that made everyone laugh and eased the tension, which helped get the group’s attention back on the important decision they had to make.
According to our lessons on group conflict, which tactic for managing interpersonal conflict did Michael utilize in this situation?
1 point
Inject humor into the decision process
Maintain a balanced power structure
Share commonly agreed upon goals
Develop multiple alternatives to enrich the level of debate
9.
Question 9
According to our lessons on group conflict, the absence of group conflict is _____________.
1 point
Apathy
Productivity
Efficacy
Harmony
10.
Question 10
According to our lesson on Communication and Gender, which term refers to the process of how people learn the norms, values, and behaviors that are appropriate for their social position in our culture?
1 point
Socialization
Neuroplasticity
Aptitude
Linguistic Style
11.
Question 11
Cynthia expected to have a smooth negotiation with her client. After all, her (Cynthia) company’s new product was cheaper, more efficient, and more stylish than any product on the market. She was surprised, however, when the negotiations broke down and no agreement was reached. Turns out Cynthia never considered the fact that her client actually preferred a slightly more expensive product that looked a bit older because it seemed more luxurious and vintage, which is what the client wanted instead.
Based on what we learned in our lesson on effective negotiation, which of the following mistakes did Cynthia make in this situation?
1 point
She searched too hard for common ground
She let positions drive out interests
She neglected her BATNA (best alternative to a negotiated agreement)
She neglected the other side’s perspective
12.
Question 12
Jackson got pressured into an agreement that wasn’t in his best interest because he thought it was his only alternative. He failed to realize that his initial bargaining position was actually better than the proposed deal. He would have been better off if he simply walked away.
Based on what we learned in our lesson on effective negotiation, which of the following mistakes did Jackson make in this situation?
1 point
He neglected the other side’s perspective
He let positions drive out interests
He neglected his BATNA (best alternative to a negotiated agreement)
He failed to insist that the negotiation be based on some objective standard
13.
Question 13
You are convinced that the only way your group can solve an important problem is to implement solution X. However, other people in your group disagree, believing that solution Y is the only viable option, while still other group members are sure that solution Z is the one solution that will solve the problem. The group is at an impasse and the problem remains unresolved. Everyone is advocating for their particular solution, but there is no discussion about the underlying motivations for why people want those solutions in the first place.
According to what we learned in our lesson on effective negotiation, what would be the best strategy for making progress in this situation?
1 point
Talk more about underlying interests rather than specific positions
Communicate in ways that separate the people from the problem
Discuss multiple options for mutual gains
Insist that your negotiation be based on some objective standard
14.
Question 14
According to our lesson on effective negotiation, what should you do when you realize someone isn’t playing fair in your negotiation?
1 point
Raise the issue implicitly, hoping the other party will notice your hints and realize that you are dissatisfied with their tactics
Raise the issue explicitly and question whether or not their tactics are legitimate or desirable for this negotiation
Don’t say anything. It’s better to keep quiet and not upset the other party. Most people will recognize their mistakes and eventually negotiate fairly.
Walk away from the negotiation and state that you will never negotiate with that party again
15.
Question 15
According to our lesson on identity, it is best to understand our identity as _____________.
1 point
A relational property
A fixed attribute
An essential characteristic
An inherent trait
Week 4 Quiz
1.
Question 1
Which of the following statements is the best explanation of the term sociomateriality?
1 point
The social and material are irrelevant in everyday life–they are conceptual realities that have no tangible impact on how we live our lives
The social and material are distinct in everyday life–there are aspects of life that are social and other aspects of life that are material
The social and material are entangled in everyday life–there is nothing social that isn’t material, and nothing material that isn’t social
The social and material are synonymous in everyday life–there’s no difference between the social and the material aspects of life
2.
Question 2
What is one of the key practical issues for groups to consider when utilizing various technologies?
1 point
Creating social presence
Avoiding technological optimism
Encouraging third-wave virtual work
Measuring productivity
3.
Question 3
Which of the following best describes the “third wave” of virtual work?
1 point
Virtual freelancers, such as people who do translation and transcribing work as independent contractors
Virtual existence, like when workers never meet each other in person and only coordinate through technology
Virtual coworkers, like when employees reconnect in specific physical spaces
Virtual corporate colleagues, like when regular employees work flexible hours from home offices
4.
Question 4
Which of the following is one of the negative consequences of “always on” technology?
1 point
Lack of productivity
Less access to technological sophistication
Decreased virtual interactions
Greater imbalance in employees work/life patterns
5.
Question 5
Which of the following is the best example of technological determinism?
1 point
Limiting the amount of technology a group uses to communicate with each other
Allowing the features of a specific communication technology to dictate how our group should interact with each other–if that’s what the technology enables then that’s how we should interact
Using a group communication technology for a purpose other than what it was intended for
Using technology to conduct group meetings instead of interacting face-to-face
6.
Question 6
What was one of the key shortcomings of second wave virtual work that lead to the development of third wave virtual work?
1 point
Less formal connections to established companies
Decreased numbers of highly-skilled workers
Continuity of operations even when people could not be in the office
Less natural collaboration
7.
Question 7
Which term refers to the phenomenon of showing up to a physical office location when you could be more productive elsewhere?
1 point
Virtual existence
Absenteeism
Hub workspaces
Presenteeism
8.
Question 8
According to our lesson on how groups are using technology, which of the following technologies is designed to help groups overcome the challenges of candid feedback and power barriers in the deliberation process?
1 point
Telepresence robots
Group Decision Support Systems
Augmented reality applications
Video conferencing platforms
9.
Question 9
What is one of the key conceptual issues for groups to consider when incorporating various technologies?
1 point
Developing social presence
The compatibility of various devices and programs
Measuring productivity
Upgrading to new operating systems
10.
Question 10
According to the media richness model of communication technology, which of the following is the richest communication medium?
1 point
Face-to-face
Video conference
Phone call
11.
Question 11
According to the dual-capacity model of communication technology, which of the following terms refers to the idea that people have preferences or judgments about particular communication media themselves?
1 point
Data-carrying capacity
Media synchronicity
Symbol-carrying capacity
Message ambiguity
12.
Question 12
According to the media richness model of communication technology, effective communication is a function of media richness and _______________.
1 point
Task ambiguity
Task anonymity
Task synchronicity
Task capacity
