Professional Skills for International Business Answer Of Coursera Quiz. In this post you will get Correct Quiz & Assignment Answer of Professional Skills for International Business

 

Professional Skills for International Business Answer

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Week 1 Quiz

 

1.
Question 1
When we mention “noise” in terms of a communication process, we mean…

1 point

  • action taken subsequent to receipt of the message
  • the receiver of the message
  • the time taken to send the message
  • how a message may be disrupted and distorted en route to the receiver

2.
Question 2
Which one of the following is not usually considered to be one of the 7 Cs of communication?

1 point

  • Clever
  • Concise
  • Complete
  • Correct

3.
Question 3
From the choice below, which is most likely to be the decisive factor in selecting the most appropriate communications channel?

1 point

  • Day of the week
  • Urgency
  • Previous experience
  • Cost

4.
Question 4
Cialdini(1984) described 6 key influencing skills. What did he mean by ‘Liking’?

1 point

  • The expectations of friendship
  • The need to obey those in authority
  • The need for personal alignment
  • Enjoying the work that we do

5.
Question 5
Gary Yukl (2002) offered a framework which offered 9 influencing skills that were essential for leaders and managers. What did he mean by ‘Rational Persuasion’?

1 point

  • Giving positive feedback
  • Stimulating emotions
  • Offering an incentive
  • The use of logic and facts

6.
Question 6
Which of the following best describes non-verbal communication?

1 point

  • A guaranteed connection with someone else
  • Wordless signals
  • A replacement for the spoken word
  • Strong and positive messages

7.
Question 7
Non-verbal communication works to best effect when…

1 point

  • It contradicts the spoken word
  • You look to reprimand a colleague
  • You seek to make a good first impression
  • It aligns with the spoken word

8.
Question 8
Why is it important to create a positive first impression?

1 point

  • Because it reflects your personal brand
  • Because you may not get another opportunity
  • Because it will always be the same
  • Because you will always be popular as a result

9.
Question 9
Using Gary Yukl’s Framework, which of the following would not normally be used to help build expert power?

1 point

  • Keeping others informed
  • Maintaining credibility
  • Recognizing the concerns of others
  • Being indecisive in a crisis

10.
Question 10
Which of the following is the best definition of a stakeholder?

1 point

  • Investors in an organisation
  • An individual or group with a vested interest in an organisation
  • An individual with an interest in an organisation
  • A group with an interest in an organisation

11.
Question 11
When looking to make a positive first impression, which of the following do you need to remember?

1 point

  • To adopt the same approach on each occasion
  • They are impossible to re-do
  • To keep your contact waiting
  • There is no correlation with your personal brand

12.
Question 12
According to the work by Dr. Albert Mehrabian, which of the following statements is true?

1 point

  • Tone of voice is of no consequence
  • Verbal and non-verbal communication need to be clearly aligned
  • The most important component of any communication is verbal
  • Verbal and non-verbal communication are of equal importance

13.
Question 13
When choosing an appropriate communication channel, which of the following would be an example of a Manager’s dialogue?

1 point

  • Holding a group discussion
  • Releasing a press release
  • Using YouTube
  • Using Twitter

14.
Question 14
Cialdini proposed that there were 6 principles of influence. When he referred to commitment he believed that…

1 point

  • We have an intrinsic desire to be consistent
  • Things are more attractive when their availability is limited
  • We feel a sense of duty to those in authority
  • We generally look to return favours

15.
Question 15
According to Mendelow’s Stakeholder Matrix, the relative importance of a stakeholder at a given moment in time is measure by which of the following?

1 point

  • The amount of their investment
  • The length of the stakeholder relationship
  • Relative levels of interest and importance
  • Their influence with the media

16.
Question 16
When selecting the most appropriate communication channel, you should expect to…

1 point

  • Use the cheapest option available
  • Always use more than one communication channel
  • Attempt to influence the mass market
  • Evaluate a channel’s effectiveness prior to use

 

 

 

Week- 2

Peer-graded Assignment: Change for Change’s Sake?

 

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Week 3 Quiz

 

1.
Question 1
Delegation
means;

1 point

adopting an autocratic approach

ultimate responsibility always remains with the delegator

empowerment

ultimate responsibility passes to the delegatee

2.
Question 2
Effective
delegation is dependent upon;

1 point

achieving optimum results

financial incentives

trust between the delegator and delegatee

having spare capacity

3.
Question 3
Managing
time effectively is important because;

1 point

there is no overtime available

your organisation offers flexible working

looking to achieve a work/life balance

all organisations have spare capacity

4.
Question 4
Which of
the following will usually aid your ability to prioritize;

1 point

answering all emails on a daily basis

assuming that all tasks are equally urgent

a to do list

working late until the job is done

5.
Question 5
Empowerment usually means;

1 point

delegation

keeping subordinates fully occupied

work underload

applying the concept of Job Enlargement

6.
Question 6
To manage
your time effectively you need to;

1 point

start work earlier and finish when the job is done

be very organised

assume everything is urgent

procrastinate

7.
Question 7
A primary
skill of an effective delegator is to;

1 point

assume the delegatee won’t do the job as well as you

have a directive managerial style

assume your subordinate has the required level of capability

ensure the delegate has capacity to accommodate additional tasks

8.
Question 8
Which is
usually the first stage in the delegation process;

1 point

give performance feedback to the delegatee

define the task

explain the rationale for delegation

agree deadlines with the delegatee

9.
Question 9
Referring to Cialdini’s framework, ‘Social Proof’ means…

1 point

that there is a preference for a flat organisational structure

that things are more attractive when their supply is plentiful

that people prefer safety in numbers

trying to like all of your colleagues

10.
Question 10
Boddy and Buchanan (1998) referred to the need for ‘Managing in Four Directions’. What did they mean by “managing across”?

1 point

Managing external stakeholders

Managing line management

Managing your team and line manager

Managing internal and external stakeholders

11.
Question 11
Which of the following pairs of stakeholders could both potentially be seen as both internal and external?

1 point

Employees and media

Investors and unions

Management and employees

Regulators and investors

12.
Question 12
What is the primary focus of Boddy and Buchanan’s 1998 framework?

1 point

Internal stakeholder management

External stakeholder management

Meeting objectives

Building collaborative stakeholder relationships

13.
Question 13
A key competency for a managerial role model is to habitually self reflect. What does self reflection mean?

1 point

Looking to learn from experience

Looking to gain confirmation you did the right thing

Relying on your own opinion

Accepting the inevitable

 

 

 

Week- 4

 

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