You are conducting usability testing for software that is supposed to improve HVAC technicians’ ability to arrange delivery of the correct parts to their job site. The technicians who participated in user testing are enthusiastic about the software, but many of them are having trouble understanding a search feature meant to help them find the appropriate parts. Some are asking that additional documentation be added as required reading before using the feature. How can you improve usability?
Usability testing should always be anchored to good user stories with testable rewards. The search feature has a certain signifier meant to cue the technicians that they could use it to help them find the appropriate parts. The negative result from the test users suggests a new approach to the UI should be designed and tested.
