Scenario 1 continued Now that you’re familiar with the data, you want to build trust with the team at Garden. You decide to impress them by taking the initiative to reach out to your social media followers. You explain that Garden is a new client,

Scenario 1 continued

Now that you’re familiar with the data, you want to build trust with the team at Garden. You decide to impress them by taking the initiative to reach out to your social media followers. You explain that Garden is a new client, and you show them the pictures of Garden’s sandwich deliveries from the client file. Then, you ask them if they have any photos of sandwich deliveries that you can evaluate.

This is an example of going above and beyond expectations and a great way to build trust.