What do you need to do to convince Prof. Frumkin you’re really listening (as opposed to just listening)? (Choose all that apply)

Yes. Activities such as Interviews, group interviews, 5 whys, in-context immersion (i.e., shadowing), documentation (i.e., use photo, video, and sketches to get a picture or a scrapbook of interpretations of the problem), and community discovery (i.e., surveys) will help you