Leading transformations: Manage change | Online Course Support

The Design Bias is created by: S​elect all that apply.


Yes! Issues of attending to the people using systems, how systems will be operated and maintained, is less ‘attractive’ than designing new systems or a ‘better mousetrap’!


Yes! Our education and training systems favour and reward design over implementation.


Yes! Sometimes it is just a question of power – the ‘Golden Rule’ (‘he who has the gold makes the rules’). Designers of new systems often have more power and resources than those who have to operate them.

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