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Six Sigma and the Organization Advanced Answer

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Week- 1

Organizational Goals Graded Quiz

 

1.
Question 1
A process that is considered best in class will
operate at 6 sigma

1 point

  • False
  • True

2.
Question 2
Deming believed that organizations should move
away from numerical quotas and numerical goals for management.

1 point

  • True
  • False

3.
Question 3
The original Six Sigma methodology consisted of
all phases except

1 point

  • Measure
  • Analyze
  • Control
  • Define

4.
Question 4
Cost reduction projects can result in all except

1 point

  • Lower product lifetime
  • Customer defections
  • Pleased customers
  • Lower reliability

5.
Question 5
In the control phase of DMAIC, our prime
objective is to

1 point

  • Develop the solution
  • Implement the solution
  • Ensure the problem stays fixed
  • Close the project

6.
Question 6
Six sigma can reduce the number of botched
surgical procedures from 5000 every week to

1 point

  • 1.7 botched procedures every month
  • 3.4 botched procedures every week
  • 833 botched procedures every week
  • 1.7 botched procedures every week

7.
Question 7
Before analyzing and improving a process, we
must first ensure

1 point

  • The process is stable
  • Management knows what we are doing
  • We know how much money we will save
  • Who is responsible for the issue

8.
Question 8
The father of quality engineering is

1 point

  • There is no father of quality engineering
  • Deming
  • Juran
  • Taguchi

9.
Question 9
The six sigma methodology was first advanced by

1 point

  • Harry and Lloyd
  • Siegel and Shuster
  • Harry and Smith
  • Simon and Garfunkel

10.
Question 10
An important step in developing a process flow
is

1 point

  • Walking the process
  • Creating a work instruction
  • Making the scope as inclusive as possible
  • Creating the perfect flowchart the first time

 

 

 

Week- 2

Lean Principles in the Organization – Graded

 

1.
Question 1
After WWII, Japanese manufacturers develop their
philosophy, drawing on the ideas of Deming, Juran, and Henry Ford.

1 point

False

True

2.
Question 2
Lean is a collection of tools, from which you
can pick and choose the ones you like.

1 point

True

False

3.
Question 3
When documenting the value stream, what are the
boundaries?

 

1 point

From the receiving dock to the shipping dock

It may vary depending on the company

From suppliers’ suppliers to customers’ customers

From direct suppliers to direct customers

4.
Question 4
Large batch sizes are generally more efficient.

1 point

True

False

5.
Question 5
Gembas refers to:

1 point

The Real Place

Policy Deployment

Work Leveling

Autonimation

6.
Question 6
In a Lean system, any employee has the authority
to stop production if a quality problem is seen

1 point

True

False

7.
Question 7
When applying Theory of Constraints, the most
important thing is managing the bottleneck.

1 point

False

True

8.
Question 8
Which of the following is a tool for workplace
organization

1 point

5S

TPM

Andon

SMED

9.
Question 9
Which of the following enables an organization
to quickly change from one part number to another?

1 point

5S

Andon

TPM

SMED

10.
Question 10
If a process has availability of 0.95,
performance of 0.96, and quality of 0.94, what is the OEE (Overall Equipment
Effectiveness)?

1 point

0.96

0.94

0.95

0.86

 

 

 

Week- 3

Design for Six Sigma Graded Quiz

 

1.
Question 1
The RPN is the product of

1 point

Whatever method the team deems necessary

Savings, Occurrence, Detection

Severity, VOC, Detection

Severity, Occurrence, and Detection

2.
Question 2
An FMEA is used to establish priorities

1 point

True

False

3.
Question 3
The benefits of DFSS include the following except

1 point

Enhanced quality and reliability

Improved product fit

Increased robustness of product performance

Management thinks that the process saves money

4.
Question 4
When two risks have the same RPN, the tie is
broken by the

1 point

Highest severity

Highest Occurrence

Project leader

Team consensus

5.
Question 5
The knowledge based approach is driven by the
company’s aim for

1 point

Profit

Competitive advantage

Design for excellence

Solving problems

6.
Question 6
A challenge of DFSS is

1 point

Innovativeness

Determining which metrics to evaluate the deployment against

Buy in

Resources

7.
Question 7
FMEA is just a numbers game. It is easy to
minimize the RPN

1 point

False

True

8.
Question 8
DMADV and DMAIC share the phases below except

1 point

Analyze

Define

Measure

Design

9.
Question 9
The main differences between DFSS and Six Sigma
all of below except

1 point

DFSS is more (customer) reactive

DFSS starts earlier

DFSS applies to new products

DFSS focuses on marketing

10.
Question 10
The reasons for using DFSS include all of below except

1 point

Inadequate market analysis

Cost reduction projects

Increase success rate of new products

Minimizes waste of resources

 

 

 

Week- 4

Project Identification Graded Quiz

 

1.
Question 1
A disadvantage of benchmarking is all except

1 point

Incomplete

Costly

Increases knowledge

Can be misleading

2.
Question 2
A stakeholder analysis helps
identify and abate resistance

1 point

True

False

3.
Question 3
One tip in process mapping includes

1 point

Never refining the process

Validating your steps

Making sure the process map is 100% complete

Mapping the process by yourself and in a cool dry room

4.
Question 4
The different types of benchmarking includes all
the following except

1 point

Performance

Process

Strategic

Park

5.
Question 5
When identifying stakeholders, remember that

1 point

They are always correct

Quality is defined by the customer

Quality is achieved through detection

We must do as they say

6.
Question 6
Project selection suggests that projects with the
highest financial benefit will always
get priority

1 point

True

False

7.
Question 7
An advantage of benchmarking includes all of the
following except

1 point

Facilitates comparisons

Makes it easy to adopt best practices

Increases knowledge

Drives continuous improvement

8.
Question 8
One of the questions we should ask ourselves
when defining a process is how to measure the process

1 point

False

True

9.
Question 9
In a SIPOC, the customer and supplier can never
be the same entity

1 point

False

True

10.
Question 10
A typical benchmarking process would include all
of the following except

1 point

Distributing the data to all competitors in the industry

Re-calibrating and starting over again

Deciding what to benchmark

Obtaining data and collecting information

 

 

 

Voice of the Customer Graded Quiz

 

1.
Question 1
External customers are members of the
organization

1 point

True

False

2.
Question 2
The steps for developing CTS’s include all except

1 point

Measuring the parameter ahead of time

Establish quantifiable targets

Follow up with customers

Cultivate VOC data

3.
Question 3
A QFD is a comparative assessment of the

1 point

What’s and How’s

What’s and Who’s

Who’s and How’s

Why’s and What’s

4.
Question 4
Which
is certainly true about Critical to Satisfactions (CTS’s)?

1 point

CTS’s is like putting an aquarium in a lobby, nice to look at but does not benefit the customer

CTS’s are the basic elements used in driving process measure, improvement and control

CTS’s are typically an inefficient exercise that serves no useful purpose

CTS’s do not allow you to focus on any quality improvement

5.
Question 5
There is only one type of critical to satisfaction measure

1 point

True

False

6.
Question 6
An important point for listening to the customer
includes all except

1 point

Individuals at higher levels in the organization are less informed

Share your results

Engage your customers

Injecting your personal perceptions into the
data

7.
Question 7
When exploring the What’s on a QFD, we must also
include:

1 point

The customers assessment of the how the competitors meet these customer requirements

Our assessment of the how the competitors meet these customer requirements

The customers assessment of the how the competitors meet our requirements

Our assessment of the how the competitors meet our requirements

8.
Question 8
It is critical to ensure that our selected CTS’s
align with what is important to the customer

1 point

False

True

9.
Question 9
A QFD converts customer requirements into
multiple levels of

1 point

Internal requirements

Productivity

Competitor requirements

External requirements

10.
Question 10
Critical aspects to our design, process or
product can be traced to how well we serve our customer, satisfy needs, and ________

1 point

Sell product

Make profit

Delight

Compete

 

 

 

Project Management Basics Graded Quiz

 

1.
Question 1
Project charter benefits include all the
following except

1 point

Linked to company metrics

Will create a value or advantage for the business

Makes the boss happy

Improve customer satisfaction

2.
Question 2
The elements of a project charter include all
the following except

1 point

Results

Problem statement

Post mortem

Scope

3.
Question 3
The project closure is primarily a negotiation
and must be carefully approached

1 point

False

True

4.
Question 4
One effective means of project documentation is

1 point

Writing the steps on the machine for the operator

Maintaining a notebook

Blogging

Story-Boarding

5.
Question 5
Project Charter results should

1 point

Only benefit the company

Have the maximum profit

Be specific

Be based only on what the team observes

6.
Question 6
Effective project planning skills include all
the following skills except

1 point

Securing commitments

Communication

Gaining buy in

Facilitating top management involvement

7.
Question 7
Some important points of project risk analysis
include all the following except

1 point

Performed during planning stage

Minimizes miscommunications

Is periodically updated

Contains representation across the organization

8.
Question 8
Facilitating top management involvement includes
the following ideals except

1 point

A vested interest motivates the removal of barriers

Political favors

Identifying key management resources

Gaining buy-in

9.
Question 9
Incremental and modular planning allows us to
stay on time and under budget

1 point

True

False

10.
Question 10
When securing resources for your team we should

1 point

Seek SME’s across the organization

Only pick people who are doers

Only pick people who are leaders

Recruit friends

 

 

 

Week- 5

Graded Quiz

 

1.
Question 1
Under the Kano Model, performance attributes are
stable over time.

1 point

True

False

2.
Question 2
In the Kano Model, basic requirements are the
ones that customers take for granted.

1 point

True

False

3.
Question 3
The best way to identify customer wants and
needs is to ask your customers and potential customers.

1 point

True

False

4.
Question 4
Which of the following types of attributes are
specifically identified by customers as wants and needs.

1 point

Performance

Basic

Delighters

All of the above

5.
Question 5
Benchmarking is simply comparing performance
measures with high performing organizations.

1 point

True

False

6.
Question 6
Which of the following identifies relationships
and their strength?

1 point

Gantt Chart

Interrelationship diagraph

Matrix diagram

Process decision program chart

7.
Question 7
Which of the following tools would be the best
choice to manage and monitor the progress of a project?

1 point

Interrelationship diagraph

Process decision program chart

Gantt Chart

Matrix diagram

8.
Question 8
Process Capability allows us to compare
variation in the process, with process specifications.

1 point

True

False

9.
Question 9
A primary feature of a reactive problem solving
model such as 8D is the inclusion of a containment step.

1 point

True

False

10.
Question 10
In a normal distribution, what percentage of the
values would you expect to find between minus 2 standard deviations and plus 2
standard deviations?

1 point

99.73%

68%

95.5%

100%

 

 

 

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