Business English Planning Negotiating Answer Of Coursera Quiz. In this post you will get Correct Quiz & Assignment Answer of Business English Planning & Negotiating

 

Business English Planning Negotiating Answer

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Week- 1

Guidelines for Leaving a Voicemail

1.
Question 1
True or False:

You should write a script of what you want to say and read it so your English is perfect.

1 point

  • True
  • False

2.
Question 2
You should prepare what you want to say before you make a call.

1 point

  • True
  • False

3.
Question 3
You should speak for no more than one minute .

1 point

  • True
  • False

4.
Question 4
Explaining all the details of a situation is helpful for the listener.

1 point

  • True
  • False

5.
Question 5
It’s a good idea to repeat your contact information, even if you’ve given it before.

1 point

  • True
  • False

6.
Question 6
It’s rude to tell someone that you need something soon.

1 point

  • True
  • False

7.
Question 7
You should have a goal for a business or professional phone call.

1 point

  • True
  • False

8.
Question 8
Avoid
being angry in a voicemail.

1 point

  • True
  • False

9.
Question 9
Your pronunciation will be better if you read your message like a script.

1 point

  • True
  • False

10.
Question 10
If you speak quickly, your message will sound more like a native speaker and it will be easier to understand you.

1 point

  • True
  • False

 

 

 

Peer-graded Assignment: Record and Review Voicemail Message

 

Week 1 Assignment 1:

Download

 

 

Language of Comparison

 

1.
Question 1
Look at the discussion about three team-building companies. Choose the right word or phrase to complete the sentence.

S&E Events is _____ expensive than TeamPower.

1 point

much more

by far

2.
Question 2
TeamPower is _____ Business Life Solutions.

1 point

the same expensive as

the same price as

3.
Question 3
_______ Business Life Solution offers complimentary t-shirts.

1 point

Only

The only one

4.
Question 4
_______ S&E Events and TeamPower provide lunch with their program.

1 point

Both

Both of

5.
Question 5
Team-building with S&E Events is _____ the most expensive.

1 point

by far

far

6.
Question 6
It’s not as expensive _____.

1 point

than I thought

as I thought

7.
Question 7
_____ that I like is Business Life because the teams are small.

1 point

The one

The only

8.
Question 8
I think we should go with TeamPower. The _____.

1 point

cheaper, the better.

cheapest, the better

9.
Question 9
Business Life is _____ can come on Saturday.

1 point

the only one that

only company

10.
Question 10
S&E Events has been in business longer than _____.

1 point

I thought

by far

 

 

 

Peer-graded Assignment: Email on Choice of Venues

 

Week 1 Assignment 2:

Download

 

 

Week- 2

Proposals, Counter Offers, and Concessions

 

1.
Question 1
Part 1
Choose the right word to complete the sentence.

A person often responds to a proposal with a ______.

1 point

counter proposal

concession

2.
Question 2
In a negotiation, a person should try to be _____.

1 point

demanding

flexible

3.
Question 3
If you ask for a concession as a question, it sounds like _____.

1 point

there is room for discussion

you don’t trust someone

4.
Question 4
When someone does not accept a proposal, that person should _____.

1 point

give a reason

use silence

5.
Question 5
If one party offers a special concession that is not normal in their business, they should _____.

1 point

ask for a similar concession

tell the other party it is not normal

6.
Question 6
When both sides give a little to reach an agreement, they both _____.

1 point

compromise

make a proposal

7.
Question 7
Part 2
Choose the best phrases for each sentence.

______ we won’t be able to do that.

1 point

I’m afraid

We prefer that

8.
Question 8
_______ we don’t do this, but we’ll accept it.

1 point

Actually,

Normally,

9.
Question 9
We _____ have that delivery a bit earlier.

1 point

would rather

propose

10.
Question 10
A: Would you consider a two-year contract?

B: _______ it’s possible at this time.

1 point

I’m not sure

Unfortunately,

11.
Question 11
We can’t cover transportation costs _____ you place a larger order.

1 point

assuming

unless

12.
Question 12
If we offer free shipping, would you _____ increase that order?

1 point

be willing to

prefer to

13.
Question 13
_____ you include all of the parts, then we can agree to this.

1 point

As long as

We propose

14.
Question 14
Actually, we were _____ a better rate.

1 point

expecting

preferring

15.
Question 15
I’m wondering if we can meet halfway and _____ on the price.

1 point

discuss

compromise

 

 

 

Peer-graded Assignment: Writing Emails in a Negotiation

 

Download

 

 

 

Week- 3

Peer-graded Assignment: Voicemail Describing a Problem

 

Week 3 Assignment 1:

Download

 

 

Dealing With Problems

 

1.
Question 1
Decide if these sentences are true or false.

You should tell the caller your name when you answer the call.

1 point

True

False.

2.
Question 2
You should always call the customer by his/her first name.

1 point

True

False

3.
Question 3
Being quiet while the
caller is explaining the problem is an example of active listening.

1 point

True

False

4.
Question 4
4. Don’t use phrases like I see, OK, or uh-huh.

1 point

True

False

5.
Question 5
Repeating key words will help you check details about the problem.

1 point

True

False

6.
Question 6
Where did you buy it? is an example of a polite indirect question.

1 point

True

False

7.
Question 7
After the caller explains the problem, you can restate or summarize the problem.

1 point

True

False

8.
Question 8
If you have trouble
understanding something the caller is saying, you should pass the call to your
supervisor.

1 point

True

False

9.
Question 9
Choose the best way to complete these expressions.

Could ______ your name please?

1 point

you give

I have

10.
Question 10
Do you mind _______ you Emily?

1 point

if I call

I call

11.
Question 11
Do you know who would ______?

1 point

did you speak to

you spoke to

12.
Question 12
________ check our records.

1 point

Let me just

Let me

13.
Question 13
Can you ______ the problem for me?

1 point

describe

tell me

14.
Question 14
So, blue, not green, _______?

1 point

is that correct

is correct

15.
Question 15
15. Sorry, ______ a few more details about what happened?

1 point

are you giving me

could you give me

16.
Question 16
I’m sorry, could you ______?

1 point

repeat that

repeat again

 

 

 

Resolving Problems: A Conversation

 

.1.

1 point
What do you think?
Your answer cannot be more than 10000 characters.

Good

2.
Question 2
Here is a conversation between Leon from an engineering company and Toni Zanetti from Northwestern Soul, a caterer. Choose the best expression that fits the blank.

TONI: Hello. This is Toni Zanetti speaking.

LEON: This is Leon Klinsman here from RTS Systems. I’m calling about the lunch you are catering for us today.

TONI: Oh yes., Mr. Klinsman. I hope everything looks satisfactory.

LEON: Actually, Ms. Zanetti. It doesn’t .

TONI: [1] ________________ What is the problem ?

Select the best answer for [1].

1 point

I’m very sorry to hear that.

Very sorry hear that.

I’m sorry hearing that.

3.
Question 3
LEON: Well, first of all we don’t have enough rolls. I think we will run out …

TONI: Umm. OK, go on.

LEON: …and there’s a mistake with the dessert.

TONI: Sorry, Mr. Klinsman. [2] ________________

Select the best answer for [2].

1 point

Could you give me details?

Could you give me a few more details?

Could you to give me a few more details?

4.
Question 4
LEON: Well we ordered a giant chocolate mousse cake for our CEO’s birthday, and it isn’t here.

TONI: Oh dear. [3] ________________ Mr. Klinsman.

Select the best answer for [3].

1 point

I’m really sorry for this,

Sorry for this really,

I’m really sorry about this,

5.
Question 5
TONI: OK just [4] _______________

Select the best answer for [4].

1 point

let me make sure getting it.

let me make sure I got that.

let me make sure I get.

6.
Question 6
TONI: You said there aren’t enough rolls and you don’t have the chocolate cake, [5] ________________

Select the best answer for [5].

1 point

Are you right?

Is that right?

Is it right?

7.
Question 7
TONI: I see. [6] ________________ Mr. Klinsman.

Select the best answer for [6].

1 point

I am apologize

I apologizing

I do apologize

8.
Question 8
TONI: [7] __________________

1 point

I can understand you upset.

I can understand how do you feel upset.

I can understand how upset you feel.

9.
Question 9
LEON: What are you going to do about it then? Can
you get another cake?

TONI: Unfortunately, [8] ________________.

Select the best answer for [8].

1 point

I don’t think we able to do that.

I don’t think we would do that.

I don’t think we would be able to do that.

10.
Question 10
TONI: We wouldn’t be able to get it in time, but [9] ________________ I know we made the cake. Maybe he hid it somewhere.

LEON: Alright.

Select the best answer for [9].

1 point

why do I call my colleague?

why don’t I call my colleague?

why not I call my colleague?

11.
Question 11
TONI: And what if I brought over some more rolls. Maybe twenty. [10] ________________ ?

LEON: I guess so.

TONI: Alright Mr. Klinsman. I’ll call my colleague right now and call you back.

Select the best answer for [10].

1 point

Would that be OK?

It’s OK?

That OK?

 

 

Peer-graded Assignment: Recording a Voicemail Following up on a Problem

 

Week 3 Assignment 2:

Download

 

 

 

Week- 4

Planning Events

 

1.
Question 1
Part 1
Choose the right preposition to complete the sentence.

“We should decide ___ the venue very soon.”

1 point

for

on

2.
Question 2
“He needs to get started. He shouldn’t put it ___.”

1 point

out

off

3.
Question 3
“I need to meet ___ the photographer to explain what we want.”

1 point

with

at

4.
Question 4
“I’d like you to be responsible ___ the flowers.”

1 point

to

for

5.
Question 5
“Remember, you shouldn’t wait ___ the last minute.”

1 point

until

to

6.
Question 6
“I’d like you to arrange ___ transportation for our special guest.”

1 point

for

to

7.
Question 7
“Would you keep track ___ the budget?”

1 point

of

on

8.
Question 8
“We don’t know how many people will come. We’re hoping ___ 300.”

1 point

on

for

9.
Question 9
Part 2
Choose the right word or phrase to complete the sentence.

“We have to ___ the date before we do anything.”

1 point

set up

set

10.
Question 10
“Could you follow up on _____?”

1 point

the room reservations

Steve Mays

11.
Question 11
“We’re ___ a party to celebrate our new partnership.”

1 point

inviting

hosting

12.
Question 12
“Every year we have a special ceremony to ___ our best employees.”

1 point

organize

honor

13.
Question 13
“We’re ___ over 400 people.”

1 point

planning

expecting

14.
Question 14
“Can you _____ someone to help with the decorations?”

1 point

get

have

15.
Question 15
“We need to ___ the banquet permit soon.”

1 point

order

apply for

 

 

 

Peer-graded Assignment: To-do List

 

Week 4 Assignment 1:

1. Download

2. Download

 

 

Lists In Announcements

 

1.
Question 1
Part 1
Choose the best
word to complete these sentences from an announcement.

Please remember to complete the _____ before the workshop:

1 point

following

below

2.
Question 2
_____ the hotels that are close to the conference center:

1 point

Below are

These

3.
Question 3
This equipment is provided in each room:

1 point

a laptop computer, but please feel free to bring your own

a laptop computer

4.
Question 4
The hours for the exhibits area are listed _____:

1 point

the following

below

5.
Question 5
Each participant will need to bring _____ materials:

1 point

these

below

6.
Question 6
Part
2
Complete these sentences with the best answer about lists in an announcement.

To introduce a list, ________.

1 point

use a noun phrase

use a full sentence

7.
Question 7
A long list ______.

1 point

is necessary when there is a lot of information

is easier to read if it is divided into two shorter lists

8.
Question 8
The sentence to introduce a
list should end with a _____.

1 point

colon

comma

9.
Question 9
A list is usually bulleted and _____.

1 point

indented

capitalized

10.
Question 10
Lists are useful because _____.

1 point

they are more attractive

people can find information quickly

 

 

 

Peer-graded Assignment: Writing A Conference Announcement

 

Week 4 Assignment 2:

Download

 

 

 

 

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This is JAMD Bokhtier's website.He is a passionate Marketer who dreams,talks,learns and teaches all about Marketing,the owner & the founder of "Life Style Consultant", a specialist in "Digital Marketing" and a Sophophilic.

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