Business English Planning Negotiating Answer
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Business English Planning Negotiating Answer
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Week- 1
Guidelines for Leaving a Voicemail
1.
Question 1
True or False:
You should write a script of what you want to say and read it so your English is perfect.
1 point
- True
- False
2.
Question 2
You should prepare what you want to say before you make a call.
1 point
- True
- False
3.
Question 3
You should speak for no more than one minute .
1 point
- True
- False
4.
Question 4
Explaining all the details of a situation is helpful for the listener.
1 point
- True
- False
5.
Question 5
It’s a good idea to repeat your contact information, even if you’ve given it before.
1 point
- True
- False
6.
Question 6
It’s rude to tell someone that you need something soon.
1 point
- True
- False
7.
Question 7
You should have a goal for a business or professional phone call.
1 point
- True
- False
8.
Question 8
Avoid
being angry in a voicemail.
1 point
- True
- False
9.
Question 9
Your pronunciation will be better if you read your message like a script.
1 point
- True
- False
10.
Question 10
If you speak quickly, your message will sound more like a native speaker and it will be easier to understand you.
1 point
- True
- False
Peer-graded Assignment: Record and Review Voicemail Message
Week 1 Assignment 1:
[Attention]: – To get any assignment File you must need to click here to subscribe to YouTube and after that fill up this google form]
Language of Comparison
1.
Question 1
Look at the discussion about three team-building companies. Choose the right word or phrase to complete the sentence.
S&E Events is _____ expensive than TeamPower.
1 point
much more
by far
2.
Question 2
TeamPower is _____ Business Life Solutions.
1 point
the same expensive as
the same price as
3.
Question 3
_______ Business Life Solution offers complimentary t-shirts.
1 point
Only
The only one
4.
Question 4
_______ S&E Events and TeamPower provide lunch with their program.
1 point
Both
Both of
5.
Question 5
Team-building with S&E Events is _____ the most expensive.
1 point
by far
far
6.
Question 6
It’s not as expensive _____.
1 point
than I thought
as I thought
7.
Question 7
_____ that I like is Business Life because the teams are small.
1 point
The one
The only
8.
Question 8
I think we should go with TeamPower. The _____.
1 point
cheaper, the better.
cheapest, the better
9.
Question 9
Business Life is _____ can come on Saturday.
1 point
the only one that
only company
10.
Question 10
S&E Events has been in business longer than _____.
1 point
I thought
by far
Peer-graded Assignment: Email on Choice of Venues
Week 1 Assignment 2:
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Week- 2
Proposals, Counter Offers, and Concessions
1.
Question 1
Part 1
Choose the right word to complete the sentence.
A person often responds to a proposal with a ______.
1 point
counter proposal
concession
2.
Question 2
In a negotiation, a person should try to be _____.
1 point
demanding
flexible
3.
Question 3
If you ask for a concession as a question, it sounds like _____.
1 point
there is room for discussion
you don’t trust someone
4.
Question 4
When someone does not accept a proposal, that person should _____.
1 point
give a reason
use silence
5.
Question 5
If one party offers a special concession that is not normal in their business, they should _____.
1 point
ask for a similar concession
tell the other party it is not normal
6.
Question 6
When both sides give a little to reach an agreement, they both _____.
1 point
compromise
make a proposal
7.
Question 7
Part 2
Choose the best phrases for each sentence.
______ we won’t be able to do that.
1 point
I’m afraid
We prefer that
8.
Question 8
_______ we don’t do this, but we’ll accept it.
1 point
Actually,
Normally,
9.
Question 9
We _____ have that delivery a bit earlier.
1 point
would rather
propose
10.
Question 10
A: Would you consider a two-year contract?
B: _______ it’s possible at this time.
1 point
I’m not sure
Unfortunately,
11.
Question 11
We can’t cover transportation costs _____ you place a larger order.
1 point
assuming
unless
12.
Question 12
If we offer free shipping, would you _____ increase that order?
1 point
be willing to
prefer to
13.
Question 13
_____ you include all of the parts, then we can agree to this.
1 point
As long as
We propose
14.
Question 14
Actually, we were _____ a better rate.
1 point
expecting
preferring
15.
Question 15
I’m wondering if we can meet halfway and _____ on the price.
1 point
discuss
compromise
Peer-graded Assignment: Writing Emails in a Negotiation
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Week- 3
Peer-graded Assignment: Voicemail Describing a Problem
Week 3 Assignment 1:
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Dealing With Problems
1.
Question 1
Decide if these sentences are true or false.
You should tell the caller your name when you answer the call.
1 point
True
False.
2.
Question 2
You should always call the customer by his/her first name.
1 point
True
False
3.
Question 3
Being quiet while the
caller is explaining the problem is an example of active listening.
1 point
True
False
4.
Question 4
4. Don’t use phrases like I see, OK, or uh-huh.
1 point
True
False
5.
Question 5
Repeating key words will help you check details about the problem.
1 point
True
False
6.
Question 6
Where did you buy it? is an example of a polite indirect question.
1 point
True
False
7.
Question 7
After the caller explains the problem, you can restate or summarize the problem.
1 point
True
False
8.
Question 8
If you have trouble
understanding something the caller is saying, you should pass the call to your
supervisor.
1 point
True
False
9.
Question 9
Choose the best way to complete these expressions.
Could ______ your name please?
1 point
you give
I have
10.
Question 10
Do you mind _______ you Emily?
1 point
if I call
I call
11.
Question 11
Do you know who would ______?
1 point
did you speak to
you spoke to
12.
Question 12
________ check our records.
1 point
Let me just
Let me
13.
Question 13
Can you ______ the problem for me?
1 point
describe
tell me
14.
Question 14
So, blue, not green, _______?
1 point
is that correct
is correct
15.
Question 15
15. Sorry, ______ a few more details about what happened?
1 point
are you giving me
could you give me
16.
Question 16
I’m sorry, could you ______?
1 point
repeat that
repeat again
Resolving Problems: A Conversation
.1.
1 point
What do you think?
Your answer cannot be more than 10000 characters.
| Good |
2.
Question 2
Here is a conversation between Leon from an engineering company and Toni Zanetti from Northwestern Soul, a caterer. Choose the best expression that fits the blank.
TONI: Hello. This is Toni Zanetti speaking.
LEON: This is Leon Klinsman here from RTS Systems. I’m calling about the lunch you are catering for us today.
TONI: Oh yes., Mr. Klinsman. I hope everything looks satisfactory.
LEON: Actually, Ms. Zanetti. It doesn’t .
TONI: [1] ________________ What is the problem ?
Select the best answer for [1].
1 point
I’m very sorry to hear that.
Very sorry hear that.
I’m sorry hearing that.
3.
Question 3
LEON: Well, first of all we don’t have enough rolls. I think we will run out …
TONI: Umm. OK, go on.
LEON: …and there’s a mistake with the dessert.
TONI: Sorry, Mr. Klinsman. [2] ________________
Select the best answer for [2].
1 point
Could you give me details?
Could you give me a few more details?
Could you to give me a few more details?
4.
Question 4
LEON: Well we ordered a giant chocolate mousse cake for our CEO’s birthday, and it isn’t here.
TONI: Oh dear. [3] ________________ Mr. Klinsman.
Select the best answer for [3].
1 point
I’m really sorry for this,
Sorry for this really,
I’m really sorry about this,
5.
Question 5
TONI: OK just [4] _______________
Select the best answer for [4].
1 point
let me make sure getting it.
let me make sure I got that.
let me make sure I get.
6.
Question 6
TONI: You said there aren’t enough rolls and you don’t have the chocolate cake, [5] ________________
Select the best answer for [5].
1 point
Are you right?
Is that right?
Is it right?
7.
Question 7
TONI: I see. [6] ________________ Mr. Klinsman.
Select the best answer for [6].
1 point
I am apologize
I apologizing
I do apologize
8.
Question 8
TONI: [7] __________________
1 point
I can understand you upset.
I can understand how do you feel upset.
I can understand how upset you feel.
9.
Question 9
LEON: What are you going to do about it then? Can
you get another cake?
TONI: Unfortunately, [8] ________________.
Select the best answer for [8].
1 point
I don’t think we able to do that.
I don’t think we would do that.
I don’t think we would be able to do that.
10.
Question 10
TONI: We wouldn’t be able to get it in time, but [9] ________________ I know we made the cake. Maybe he hid it somewhere.
LEON: Alright.
Select the best answer for [9].
1 point
why do I call my colleague?
why don’t I call my colleague?
why not I call my colleague?
11.
Question 11
TONI: And what if I brought over some more rolls. Maybe twenty. [10] ________________ ?
LEON: I guess so.
TONI: Alright Mr. Klinsman. I’ll call my colleague right now and call you back.
Select the best answer for [10].
1 point
Would that be OK?
It’s OK?
That OK?
Peer-graded Assignment: Recording a Voicemail Following up on a Problem
Week 3 Assignment 2:
[Attention]: – To get any assignment File you must need to click here to subscribe to YouTube and after that fill up this google form]
Week- 4
Planning Events
1.
Question 1
Part 1
Choose the right preposition to complete the sentence.
“We should decide ___ the venue very soon.”
1 point
for
on
2.
Question 2
“He needs to get started. He shouldn’t put it ___.”
1 point
out
off
3.
Question 3
“I need to meet ___ the photographer to explain what we want.”
1 point
with
at
4.
Question 4
“I’d like you to be responsible ___ the flowers.”
1 point
to
for
5.
Question 5
“Remember, you shouldn’t wait ___ the last minute.”
1 point
until
to
6.
Question 6
“I’d like you to arrange ___ transportation for our special guest.”
1 point
for
to
7.
Question 7
“Would you keep track ___ the budget?”
1 point
of
on
8.
Question 8
“We don’t know how many people will come. We’re hoping ___ 300.”
1 point
on
for
9.
Question 9
Part 2
Choose the right word or phrase to complete the sentence.
“We have to ___ the date before we do anything.”
1 point
set up
set
10.
Question 10
“Could you follow up on _____?”
1 point
the room reservations
Steve Mays
11.
Question 11
“We’re ___ a party to celebrate our new partnership.”
1 point
inviting
hosting
12.
Question 12
“Every year we have a special ceremony to ___ our best employees.”
1 point
organize
honor
13.
Question 13
“We’re ___ over 400 people.”
1 point
planning
expecting
14.
Question 14
“Can you _____ someone to help with the decorations?”
1 point
get
have
15.
Question 15
“We need to ___ the banquet permit soon.”
1 point
order
apply for
Peer-graded Assignment: To-do List
Week 4 Assignment 1:
[Attention]: – To get any assignment File you must need to click here to subscribe to YouTube and after that fill up this google form]
Lists In Announcements
1.
Question 1
Part 1
Choose the best
word to complete these sentences from an announcement.
Please remember to complete the _____ before the workshop:
1 point
following
below
2.
Question 2
_____ the hotels that are close to the conference center:
1 point
Below are
These
3.
Question 3
This equipment is provided in each room:
1 point
a laptop computer, but please feel free to bring your own
a laptop computer
4.
Question 4
The hours for the exhibits area are listed _____:
1 point
the following
below
5.
Question 5
Each participant will need to bring _____ materials:
1 point
these
below
6.
Question 6
Part
2
Complete these sentences with the best answer about lists in an announcement.
To introduce a list, ________.
1 point
use a noun phrase
use a full sentence
7.
Question 7
A long list ______.
1 point
is necessary when there is a lot of information
is easier to read if it is divided into two shorter lists
8.
Question 8
The sentence to introduce a
list should end with a _____.
1 point
colon
comma
9.
Question 9
A list is usually bulleted and _____.
1 point
indented
capitalized
10.
Question 10
Lists are useful because _____.
1 point
they are more attractive
people can find information quickly
Peer-graded Assignment: Writing A Conference Announcement
Week 4 Assignment 2:
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