Foundations of Business Strategy | Online Course Support

A hands-on training firm provides renowned personalized service. Its tech team is working on a low-touch web interface to provide online training, save costs, and scale growth. What threatens the sustainability of the competitive advantage the new interface might provide?

 
 
 
 
 
 

The tension between the tech team’s goals and the company’s value proposition might threaten the sustainability of the advantage the new interface provides.

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